Posted 30 June 2012 - 04:11 AM
ATG's site, which I use a lot, isn't great for lots of reasons. One is that even if you try to search for the individual theatres in the group, of which there are many, you get hijacked by the main site and have to work your way, slowly and painfully, towards your goal. When (or if) you finally reach the seating plan, it is very small, with tiny, barely visible, coloured flags beneath each seat, denoting price bands, which are dynamic according to the show, as of course are the prices themselves. Probably unavoidable but this means that you can never tell how much it will cost to sit where, unlike with other theatres where you might always aim for a certain area or seat as the combination of cost and view suits you. Furthermore when there are special offers advertised elsewhere (rather a blow to ATG members), members cannot book these on the main site without incurring booking fees which they do not normally have to pay.
For unreliability and crashing despite known demand, however, I'd have to nominate the NT's site every time a new Advance booking period opens.