I had a reply swiftly from a Leon Geoghegan to the effect
I’m sorry that you feel the Box Office team here were unprofessional on Thursday afternoon. I have full confidence in the Box Office team that they provided you with clear and accurate information throughout the afternoon – all our tickets for that particular performance were to be collected from the Box Office (no post) so we would have had a very good idea of what we had to offer based on who had collected tickets. This is why the team had confidence as early as 14:50 that there were likely to be no more tickets returned.
From your description we have been able to identify the member of staff involved in the incident and I can assure you that she did not take a ticket for that afternoon’s performance. I concede that the member of staff was looking to see the performance that afternoon and our policy in this situation is allow them entry after any public tickets have been sold, if availability allows, which on this occasion it did not.
Our offices are located upstairs at the Royal Court so although it may have looked like she was heading for the Jerwood Theatre Upstairs, she was probably returning to her office.
I cannot, of course, verify if she returned to her desk, but if she did it was done with an amazing alacrity minutes before the show started after having being passed something from the box office (an afternoon biscuit?). It does not address the fact that I was (virtually) asked to leave three times by the box office - so that they could say there was "allowed availability"??, - nor does it address what I overheard, and I simply do not believe his version of events.
I politely replied stating this and there has been a deafening silence since. Sadly I have now decided to avoid the Royal Court (the Bush, Southwark Playhouse and Tricycle are generally much more reliable for new writing anyhow) a decision which, I am sure, will really have them quaking in their boots!! That's a "LOL" by the way. I am, however very sad to have missed this particular production, which by all accounts was excellent, had it been "The Mistress Contract" I would probably have felt relieved at missing out.
And when you are calling to check for possible returns, repeatedly, on a PAYG mobile the lengthy plea for funds by Timothy Spall is REALLY irritating!