Actually as a concept album I thought that Love Never Dies was better on CD than the reworked/reordered version ended up being on stage. But then we're effectively talking about two mediums here... Something akin to a radio play and a stage show.
I think the more serious problem with ALW is that people are afraid to tell him the truth! This is certainly my experience anyway... The whole point of a workshop process is that you receive feedback and make improvements to the show until it's the best it can be. From the moment the show gets introduced at Sydmonton to Press Night any negative critique is shielded from him by the people that surround him.
I'm sure that Andrew would have thought LND was fantastic from the moment it was first presented, which is why some of the major flaws were never worked out, because the feedback he needed was never allowed to get to him. I worry that Stephen Ward is the same.
Perhaps this is why the score is recorded at such an early date, as far as Andrew is concerned he has a perfect show so why not commit it to CD! It's a shame because it's not really Andrew's fault, and I'm sure he always wants to put on the best show possible.
This is from the perspective of an outside observer though, and appearances can be deceiving...
Not sure how you change LND. Apart from the fundamentalist Phantom fans who haven't seen how the final scene can be played in Phantom, I thought the big problem was the "Was that it. She's dead? " Ending. You don't want people looking at each other in disbelief at the end and going out on a low, wondering what was the point. Thats basically a problem with the book though. And the show is stuck with that ending because thats the only way the dilemna can be resolved. - because the central choice by Christine can't be made either way. True the US setting might have been more exotic - and the idea of having a location and new people who were striking was in conflict with transporting the key characters over the Atlantic to go conveniently mad and provide a conclusion - but the audience is never going to leave wanting more.
LND though was saved by having some really big songs, and some top class singers onboard to sing them. I gave it three visits to hear those sung again. It had wow factor - just too few of those songs. Stephen Ward starts without Phantom behind it, seemingly with fewer big songs, and a similarly bleak ending. Its got a crusading story, but is that going to get an audience, and are the public, or me, interested enough to find out how well the drama works?